How can we help?

Check your internet connection, then pull down to refresh Home. If the latest date still looks old, open the original source to check whether a newer public post exists. The date belongs to the post, rather than the time you refreshed.

Public sources can be delayed or temporarily unavailable, so AleaLens may show cached content. If the source has a newer post that does not appear after another refresh, send us its link and the date shown in the app.

Quotes come from public market-data providers and can be delayed, incomplete or unavailable. A displayed price may reflect the last available trading session. Refresh later and check the original provider before relying on a value.

Choose Simplified Chinese using the language control in AleaLens. On supported iOS versions, the app uses Apple’s translation functionality for post text.

If a preview or post stays in English, open the post, keep the app in the foreground and accept a language download if Apple prompts you. Check your connection, then return to Home and refresh. If it still fails, send us the post link and your iOS version. Some names, tickers and quoted terms may remain in their original language.

AleaLens organizes information available from public sources. A post may not include every metric, ticker or thesis field, and content can change or be removed at its source. Open the source link for the original context.

AleaLens is for research and information organization. It does not provide investment advice or execute trades. Posts, quotes and research context may be delayed or incorrect. Verify information independently before making financial decisions.

The Plus screen in the app describes the features available in the current version. Apple’s purchase sheet shows the price in your region, the billing period and any trial you are eligible for before you confirm a purchase.

Check that your device is using the Apple Account that made the purchase. Open the Plus screen in AleaLens and choose Restore Purchase. Keep the device online while Apple checks your purchases.

If access is still missing, confirm that AleaLens appears as active in Apple Subscriptions, then contact us with the app version and what you see. Do not send your Apple Account password or payment card details.

Open Apple Subscriptions, select AleaLens and choose the available management or cancellation option. You can also go to iPhone Settings, tap your name, then Subscriptions.

Deleting AleaLens does not cancel a subscription. Apple shows the renewal or expiry date and manages billing. For more help, visit Apple’s billing support.

Purchases are billed by Apple. Sign in at reportaproblem.apple.com to request a refund for an eligible purchase. Apple reviews the request and decides whether it qualifies; AleaLens support cannot approve or issue App Store refunds.

Remote post alerts require active Plus access. Enable alerts in AleaLens and allow notifications when iOS asks. You can review permission under Settings → Notifications → AleaLens.

Confirm Plus is active, alerts are enabled in AleaLens, and notification permission is on. Check Focus, Scheduled Summary and your internet connection. Open AleaLens once to let it update its notification registration.

Delivery depends on the content source, Apple’s push service and iOS settings, so timing is not guaranteed. If the issue continues, tell us the post link, approximate time and time zone, and whether other AleaLens alerts arrive.

AleaLens has no account to delete. Removing the app removes local app data, but does not automatically erase notification registration records or cancel subscriptions. To request access to or deletion of personal information held by us, email alealens@elviont.nl. Read the Privacy Policy for details.

Email alealens@elviont.nl with a link to the original content, the affected AleaLens post or ticker, and a description of the concern. If you are a rights holder, explain your relationship to the content so we can review the request.

AleaLens is independent and is not affiliated with or endorsed by Serenity, @aleabitoreddit, X, or the market-data providers. Third-party content and trademarks belong to their respective owners.