How can we help?

Answers about your trips, iCloud, Toki, stamps and Plus.

Need help with something else?Contact Stampit support

Destinations and plans

Can I add past and future trips?

Yes. On Home, tap Add destination, choose a city or country, then set its start date and number of days. Use All, Upcoming or Past to find the trip later.

How do I add places and costs?

Open a destination and a day in My Plans to add a place or stay. Apple Maps provides place search and map snapshots. Open Trip Cost to add transport or other costs; tap an amount to change the display currency.

Why is a place showing a map instead of a photo?

Added places use Apple map snapshots. These show the area around the place, not a venue photograph. Destination cover photos still come from Unsplash or Pexels. Your own photos can be added from the destination page.

Account and iCloud

What does “iCloud sync needs attention” mean?

The app could not finish a backup or sync. Open Account to read the specific message. Check your connection, Apple Account sign-in and available iCloud storage, then try Sync again. Keep the app and local collection while troubleshooting.

What are recovery copies?

They are earlier versions of your collection in iCloud. Account keeps the latest five. Restoring one replaces the collection on this device, so read its date and the confirmation carefully. A copy from before you deleted a trip can bring that trip back. Restore only when you intend to recover older information.

How do I delete my account?

Open Account, choose Delete Account and follow the confirmation. Apple sign-in accounts may require Apple verification. Deletion removes your account and associated live server data and clears the local signed-in collection. iCloud records and copies held by others are separate; contact support if you need help removing remaining data. Cancel any App Store subscription separately.

Toki and stamps

How do I create a stamp?

Choose a saved destination and one of your photos. Start stamp generation, review the artwork, then add it to your passport. The app asks for your permission first, then sends your selected photo and destination to OpenAI. Turn that permission off in Account → Security & Privacy → AI Features whenever you wish.

What should I know before using Toki?

Toki uses OpenAI to help with travel questions and asks for your permission before your first message is sent. Check opening hours, prices and travel requirements with the relevant source before relying on a suggestion. Avoid sharing sensitive information. Conversation history is stored on this device and may be lost if you delete the app.

Plus and purchases

What does Stampit Plus include?

Plus provides higher monthly Toki and stamp-generation allowances. Destinations, manual plans, trip costs, maps, photos, iCloud backups and social safety controls remain available without Plus. The purchase page shows the current allowances, price and billing period before you confirm.

I paid for Plus. How do I restore access?

Sign in to the same Stampit account and use Restore purchases on the Plus page. Your App Store account must be the account used for the purchase. If access still does not update, contact support with the error message; do not send payment card details.

How do I cancel or request a refund?

Manage cancellation in Apple subscription settings. Deleting Stampit or your account does not cancel a subscription. To request a refund, visit reportaproblem.apple.com. Apple decides refund eligibility.

Sharing and safety

Who can see my trips and profile?

Detailed trips are shared with accepted collaborators when you invite them. Profile visibility and leaderboard details are controlled in Account. Use Profile Visibility, Gender and Birthday to review what others see.

How do I report or block a traveler?

Open the traveler’s profile and use Report traveler or Block traveler near the bottom. For a report, choose the relevant reason and describe what happened before submitting. Review blocked travelers in Account. If reporting fails, contact support with the username and error, avoiding unnecessary personal information.

Contact Stampit support

Tell us what you were trying to do, what happened, and your app version, iOS version and device model. Include the error message or a screenshot with personal details hidden if it helps.

Never send passwords, verification codes or payment card details.

Email support