About this policy
Atlas Connect is a VPN app from Elviont Technologies. This policy covers the app, account service, account website and support. The current app requires an email account and valid access.
We do not sell personal data, use it for advertising, or track you across apps and websites. Data is used to operate and protect the service, administer access and respond to support requests.
Information we handle
- Account and purchases
- We store your email, salted password hash, account ID, sessions, verification and recovery records, purchases, payment references, package limits and expiry.
- Usage
- Account-linked uploaded and downloaded byte totals enforce package allowances. This metering record does not contain traffic content or browsing destinations. Uploads and downloads across both routes count toward the package allowance; the app displays each route’s local statistics separately.
- IP and approximate location
- Our servers and network-check providers receive your IP address and request headers. IP-based lookups estimate your country, region or city; the app does not request GPS location. Security controls retain hashed rate-limit keys for their expiry window.
- On your device
- Connection history, preferences and saved/recent locations stay on the device. Session tokens and VPN credentials use iOS Keychain. Notification choices are local; there is no remote push-token registration.
- Support
- We receive the email, message, attachments and diagnostics that you choose to send.
How information is used
We use account and usage information to authenticate users, verify email, recover accounts, confirm purchases, provision VPN access, enforce allowances and prevent abuse. Network checks show connection information and measure performance. Speed tests transfer data and use bandwidth.
The account website uses a locally stored DB-IP country database for regional prices. That lookup does not send your IP to DB-IP.
Storage and security
Account passwords are sent over HTTPS for verification and stored as salted hashes on the account server. The app saves its session token in Keychain. Diagnostics redact credentials.
The account website uses an HttpOnly session cookie to keep you signed in. Passwords and session tokens are not saved in browser local storage. Signing out revokes the current session.
These measures protect account access, but no network or storage system can guarantee absolute security. Keep passwords and VPN credentials private.
VPN and other services
Selected VPN servers process network traffic to provide the requested connection. Hosting providers operate the infrastructure. Microsoft 365 processes Atlas verification and recovery emails; Atlas uses its own sender and service configuration.
IP and location checks may contact ipw.cn, ipify.org, ifconfig.me, Cloudflare, ipwho.is, ipapi.co and ip.sb. Cloudflare also provides speed-test endpoints. These providers receive the connection IP and request information; geolocation requests may include the IP being looked up. Providers may retain operational logs under their policies. Atlas does not send account passwords or purchase records to these network-check services.
These service integrations support connection functions, not advertising. Review the current App Store privacy label together with this policy for declared collection.
Website payments
Website payments use Stripe. When checkout is available, Stripe receives your email and the payment information you provide. Atlas Connect stores purchase status, amounts and transaction references, not your payment card details.
Payment confirmation activates purchased access. Package expiry, refunds and payment disputes are used to determine whether that access remains available. The account website shows the price and duration before you pay.
These privacy and support pages
These public information pages do not require an account and do not use advertising or analytics cookies, remote fonts or third-party scripts. Help search runs locally in your browser; your search text is not sent to a search service.
Hosting and network services may generate standard request logs when you visit. Following a link to the account website, Stripe or another service opens that service, where its own functionality and data handling apply.
Your choices and data requests
You can control optional notifications, change preferences and reset the VPN configuration. Signing out removes the local session and VPN profiles; it does not delete the account.
To delete an account, use Settings → Account → Delete account and confirm with your password, or contact support from the account email if you cannot access Settings. Deletion removes account and linked usage records from the active database and revokes access. Limited transaction-retirement records, backup copies pending rotation and independently retained payment-provider records may remain. Deletion does not automatically issue a refund.
Account information is retained while needed to operate the account. Contact us for access, correction, deletion or details about retained records. Do not send passwords, VPN credentials or full payment-card details.
Changes and contact
This policy may be updated when the app or its services change. The date above identifies this version.
Elviont Technologies
Atlas Connect privacy and support
atlasconnect@elviont.nl
elviont.nl